| Getting Help |

The Enterprise Distributed Technologies website offers a rich forum for discussion of topics related to edtFTPj and edtFTPj/PRO. It is fully searchable and contains advice and answers to many issues that developers have faced when using this library.
Customers and trial-evaluators of edtFTPj/PRO are also entitled to email-based support.
If you are contacting us to try to resolve a problem please read How to diagnose problems first.
How to contact support
Customers and developers trialing a product may e-mail support at support@enterprisedt.com. When emailing support with a problem, always include the following:

- a stack trace (if an exception is being thrown)
- the section of the log file that illustrates the problem (see How to set up logging)
- the initial part of the log file that displays versioning information and your classpath
- the type of server you are accessing (include the version if possible)
- the version of edtFTPj/PRO you are using, if that is not shown in the log file

Please include as much information as possible; it will save us emailing you to ask for it.