The
Enterprise Distributed Technologies website offers a rich forum for discussion of topics
related to edtFTPj and edtFTPj/PRO. It is fully searchable and contains advice and
answers to many issues that developers have faced when using this
library.
Customers
and trial-evaluators of edtFTPj/PRO are also entitled to email-based
support.
How to contact support
Customers
and developers trialing a product may e-mail support at support@enterprisedt.com. When
emailing support with a problem, always include the following:
- a
stack trace (if an exception is being
thrown)
- the
section of the log file that illustrates
the problem (see How
to set up logging)
- the
initial part of the log file that displays versioning information and
your classpath
- the
type of server you are accessing (include the version if possible)
- the
version of edtFTPj/PRO you are using, if that is not shown in the log
file
Please
include as much information as possible; it will save us emailing you
to ask for it.
